Privacy Policy Privacy Policy

The City of Calgary (“The City”) is committed to providing a website that respects your privacy. This statement summarizes the privacy policy and practices on the website (the “Site”) and all associated systems, processes and applications under the direct control of The City of Calgary. The City of Calgary is subject to Alberta’s Freedom of Information and Protection of Privacy (​FOIP) Act.

Privacy​​ overview

The Site does not automatically gather any personal information from you. This information is only obtained if you supply it voluntarily by contacting The City.

The Site is hosted by third parties on equipment not controlled by The City. When you visit the Site, this equipment may automatically collect a limited amount of standard information. This information includes:

  • the page from which you arrived,
  • the date and time of your page request,
  • the Internet Protocol (IP) address your computer is using to receive information,
  • the type and version of your browser, and
  • the name and size of the file you requested.

This information is not used by The City to identify individuals who come to the Site. This information is only used to help The City assess its information services and is collected in compliance with Section 33(c) of Alberta’s Freedom of Information and Protection of Privacy (FOIP) Act.

Information Collected ​through the Feedback Forms or Service Requests

Personal information you submit through the Site, including email address and contact information, is collected by the Mayor’s Office solely for the purpose of responding to your information or service request. This information is not disclosed except to authorized personnel (City staff or Contractors) for the purpose of addressing your submission.


Cookies are temporary files that may be placed on your hard drive while you visit a website. Cookies are used to track how visitors use the Site, but The City does not store personal information through cookies, nor does The City collect personal information from you without your knowledge as you browse this website. Any cookies on the Site are used to aid in the collection of anonymous statistical information such as:

  • browser type
  • screen size,
  • traffic patterns,
  • pages visited.

This information helps The City improve both the Site and its service to citizens. It is not disclosed to any third parties. However, if you are concerned about cookies, you can adjust your web browser to reject all cookies. All site features with the exception of the interac​tive map should function normally if cookies are disabled.

Security and​ IP addre​sses

Your computer uses a unique IP address when browsing the Internet. The City or it’s third party hosting provider may collect IP addresses to monitor any security breaches on the Site. No attempt is made to identify users or their usage patterns unless unauthorized use of the Site is detected or is required for a law enforcement investigation. IP addresses are stored for a term that complies with The City’s existing auditing requirements.

Privacy and E​xternal Links

The Site contains links to external sites that are not associated with The City. The City is not responsible for the content and the privacy practices of these other websites and The City encourages you to examine each site's privacy policy and disclaimers before providing any personal information.

More Information

Should you have a question regarding the collection of personal information on the Site, please contact us.